On the Way to Sustainability

Declaration of Sustainability | Our Mission - Our Vision | Get to know our family | Sustainabilty Policies

Declaration of Sustainability
 
Iguana Tours is a company committed to customer satisfaction and excellence in the tourism. We are comprised of staff with shared values a culture of leadership and active participation in promoting conservation and protection of our natural, cultural and social environments.
 

Our Values

The values on which our company is founded are:

I: Integrity                                 T: Tenacity
G: Generosity                           O: Order
U: Uniqueness                          U : Unitity                                               
A: Love                                     R: Respect
N: Naturalism                            S: Solidarity
A: Kindness

Ethic Code

1. Environmental Protection.
Our activities depend on the environment. Therefore, it is our responsibility of all to ensure the safety of the environment, which not only means avoiding avoiding pollution and not feeding the animals but also securing the cooperation of our customers securing through educational talks, and awareness that the company promotes through the general staff, in order to achieve compliance with all sustainability requirements.

2. Notice irregular situations.
All workers are required to give prompt notice of any irregular, abnormal or counterproductive, act of which they have knowledge and take action to achieve the necessary corrective measures.

3. Safety and Health Standards.
All workers shall comply with the health and safety regulations and procedures established by the company, authorities, or government regulators.

4. Respect for Culture and Idiosyncrasy to the people we visit.
We respect and participate in the protection of towns that we visit. These are towns that remain most deeply rooted in Costa Rican customs, we respect the cultural and social manifestations. Leading by example, protecting all cultural activity or other and showing to our customers through our staff.

5. Courtesy and Non-fraternization with customers.
Being courteous, treating customers well and with respect are prerequisites to accomplish our work. However, not to exceed customers' confidence. Thus, the relationship with the client must be unique and only of a professional nature.

6. Punctuality and Compliance.
Punctuality is essential to the daily work of Iguana Tours to insure that operations are effective and efficient. Each staff member should available promptly to the position held. If for some reason the staff member is , he o she needs to notify Iguana Tours of their reason for delay. Not be tolerated unexcused tardiest and / or excessive tardiest will not be tolerated.

7. Abandonment of Labor.
No employee should leave their job before their departure time, without a prior authorization permit. The employee will be given disciplinary sanction, which could include  dismissal.

8. Commitment to Excellence and Discipline.
The company expects and requires each assignments with excellence and discipline .

9. Risk and Accident Situations.
Safety and care are of employee vital importance to our partners and customers.
If on employee becomes aware of any situation that might affect the safety of customers or their fellow collaborators, it is the employees duty to remedy that. situations immediately and the employee inform the administration. Occupational accident, the employee shall report occupational accidents immediately, so that the company can provide the necessary support and process the documentation required to refer to the employee to the National Insurance Institute.

10. Conduct and Ethics Education.
Improper conduct is prohibited, this include vulgar or disrespectful acts  by all partners against our customers or among themselves. If these rules are breached corrective measures will be taken.

11. Use of the Property.
It is completely forbidden to use Iguana Tours property for personal use, or lend, transfer or dispose in any form of machinery, equipment, materials, tools or any other property of the company, including the facilities of the offices, kitchen or workshop, without permission of the administration.

12. Misuse of Property.

Dishonesty, forgery or misappropriation of property, either from the company, a partner supplier, or  customer will not be tolerated. If this type of misconduct owes, disciplinary measures were applied according to the seriousness of the facts.

13. Vocabulary and Service.
Bans the use of profanity, offensive or arrogant language in front of customers, other employees, suppliers, or any one else this kind this type of behavior will be punished.

14. Fights or threats.
Fights, bullying, teasing, threats among employees, suppliers or customers are strictly prohibited. The assault or physical injury to another person, including influencing others to ward inappropriate actions, sleight of hand or unruly behavior is strictly prohibited and will result in disciplinary action which may include dismissal.

15. The Carrying of weapons within and outside the company.
It is forbidden to carry any weapons within the business areas and areas of tourist visitation, unless it is a requirement of the post or it was authorized in writing by the company,  as well as whether the person has a legal bearing a weapon approved by a competent court.

16. Drug and Alcohol Use.
Possession, distribution, trafficking, use and consumption of illicit substances inside and outside the company.
It is forbidden to eat, possess or be under the influence of any kind of drug and / or alcohol on the premises of the company and the tours, during or outside working hours. The violation of this rule shall be punished as indicated by our laws.

17. Personal presentation, neatness and decency.
It is essential that during their working hours, all employees are properly washed, shaved, and well presented and their wear respective uniform. As a rule, we do not allow the use of a beard or long hair for men. They should extreme hair colors are not generally allowed .Remember that customers expect a good deal; friendliness, courtesy, care and certainly a cleanly personal appearance of all our associates.

18. About Phone Calls.
There shall be no private use of company phones to make or receive personal calls, except in the case of emergency, in which case you must obtain permission to use the phone.
It is forbidden to activate and use a cell phone for personal purposes within the company premises or while attending a tour, provided it is in their working time. In times of rest or lunch, employee may use their phone without restriction.

19. Sexual Harassment
By law, our country is prohibits sexual harassment. It requires employees to learn and participate in workshops for information and reporting on such cases.

20. Prostitution and Child Exploitation.
Under the current legislation of our country, sexual exploitation and child prostitution are criminal offenses punishable by imprisonment for violators. It is our duty to report any operating business of child prostitution participating in such acts. Will be grounds for immediate dismissal without liability for the employer because it is a very serious fault, as well as  the possibility of further action taken by court for the discovery of the participation of an employee of Iguana Tours, in such illegal activities.

21. Enforcement and compliance of the Rules.
All employees must abide by the working procedures, operating under verbal and written instructions, These rules are given to be used by and benefit all involved in Iguana Tours.

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